If you order an item from us and it does not fit the way you like, there is no problem to return the item with in fourteen days for an exchange of size, or a store credit.  (Indent orders and saddles are the exception, as these can not be returned) Items must be in their original undamaged packaging and in new condition (never used)

We will not issue refunds unless an item is faulty, unable to be replaced or item is no longer available.

We are unable to offer exchange or refunds on saddles, once they have left our store, unless they have been proven to be faulty, in which case these will be covered under the Consumers Guarantees Act (1993).

An extra freight charge of $15 associated with exchanging products will be charged to you, the customer, To cover admin and freight costs back to you

Please include a copy of the original receipt, your exchange fee $15 and complete the return form and add with your return.

Please note there will be no refunds, exchanges or returns on sale price items, discounted, custom made or indent ordered goods from our site.

Richmond Saddlery
C/o The Manager
430 Paton Road
Hope
Nelson 7081
New Zealand